Chat for the end-user and the helper to ask questions.įor banks, and other organizations that require maximum security and encryption, DameWare MRC provides the latest encryption and other security capabilities to protect the client machines.

Simple file transfer to repair machine.

Instant screenshot to capture and save symptoms.

Share sessions/ screen, but must give permission before the support staff can connect.

Even has Wake-on-LAN ability if the user has gone away.

Connects via Mini Remote style connection or RDP (Remote Desktop Protocol).

Proxy Server available for Jump-Hosted environments.

The two new features in version 8 are Chat, and the ability to capture screenshots.

MRC licensing is based on the number of administrators using DameWare, and not the number of client’s machines they are examining.

Not only does the session start quickly, but there is no latency when the technical support clicks on the remote machine’s menus.

From the techie’s point of view, they can navigate the remote machine as if they were sitting at the user’s desk.

No connection problems as DameWare configures the Windows firewall.

It’s quick to install the client agent from an.Remote support is more efficient if the user and techie can work together, and another advantage of using MRC is that the two parties can exchange chat messages.ĭameWare version 8 Features of DameWare MRC Version 8 The difficulty with that solution is that the distant troubleshooter would lock-out the local user because Remote Desktop licensing allows only one user at a time to see the screen. It may occur to you that you could use the built-in Windows Remote Desktop instead of DameWare. As a bonus, the same MRC interface means that you can remotely control your Windows servers, thus saving you that long walk to that noisy server room. From the SolarWinds Family – DameWare Mini Remote Control (MRC) Version 8:ĭameWare solves the problem of how to troubleshoot user problems without leaving your desk.

Dameware mrc